Frequently Asked Questions
Please refer to the following list of Frequently Asked Questions for answers to the most common ELC.com.my questions:
| 1. What is Enhanced Liability Coverage ? |
| Enhanced Liability Coverage (ELC) is a new solution offered by that will cover the shipment
from all the risks during the course of the carriage. With this coverage, there is an enhanced
system to monitor your shipment |
| 2. How to obtain ELC Coverage ? |
| To obtain a valid ELC Coverage
on your shipment(s), you shall be required to fill up a ELC Declaration Form,
subject to payment duly made before consigning
any shipment to for carriage. For security purposes, we do not disclose
any details or information on the form or attach together with your
consignment note and/or the shipment. Please email the Declaration Form straight to us. |
| 3. How long is the coverage period ? |
| ELC provides extensive
coverage against all risks from the point of collection / receipt of the shipment
until delivery of the same to the recipient. The ELC coverage
is deemed coverage expired upon recipient signed and / or stamped on the Proof Of Delivery
without raising any loss, damage, shortage and / or any other dispute to the shipment. |
| 4. What constitutes all risks ? |
| Please refer to Standard Conditions of ELC, copy of which are available upon request. |
| 5. What is the coverage ? |
| ELC will cover full amount of the shipment but with a maximum liability of RM 25,000.00 per consignment note. |
| 6. Rates ? |
| ELC Surcharge = Value Of Shipment X ELC Commodity Rates |
| 7. What types of commodities qualified for ELC ? |
| Please email to support@microcover.app for further support and information. |
| 8. What will be the basis of declaration ? |
| Shippers may declare their shipment(s) in any value they wish. An Average Clause Claim formula shall be adopted. Howver, shippers are recommended to declare their shipment(s) according to the market value. |
| 9. How should the shipment(s) be packed ? |
| Shippers must ensure appropriate packing of shipment(s) so that the contents are appropriately protected during the normal pallet and parcel processing and mechanical sorting, as well as to prevent the shipment(s) from causing the damage to other shipments. Each shipment must be packed and sealed in a manner befitting the weight, size, and nature of the contents. The mode and the duration of conveyance must be taken into consideration. In the event that the shipment(s) is not packed in an appropriate manner, it is at the discretion of to either reject the shipment(s) or send the shipment(s) at the shipper's own risk. |
| 10. Will inspect the shipment(s) before providing coverage ? |
| Yes, inspection will be done under high security surveillance. |
| 11. Claim ? |
| Claims will be paid within 14 working days provided sufficient documents are received. |
